I have already bought and installed Stationery Pack, but it says that I have to buy it again? Are emails sent with a Stationery Template displayed in clients other than Apple Mail? How to use your own photos in Stationery Pack? How can Outlook users view my Stationery email?
Stationery Pack emails appear to be in Latin? I've lost my equinux ID or my password! I want to transfer my license to another person. How can I do that? My password is being rejected in the application, but it works on your website? I'm given a 'Server Certificate error' during Activation? How do I get my activation code?
How can I enable Cookies on my System? Your browser currently doesn't support JavaScript! Please activate Javascript in the settings of the browser. Please select your product Most wanted. The VPN seems connected but I can't connect to my server or transfer data. What is wrong? What is the Pre-Shared key and how do I get it? Why is file access so much slower over VPN? How can I reset my Personal Safe?
What to do if "Shimo 5 can't be opened". My Office network uses the same IP range as my home network. I accidentally deleted or changed my VPN connection? Where can I access backups? Does all network traffic go trough the VPN tunnel after the connection has been established? I'm getting a Keychain error message when signing in.
How do I make all traffic go through the VPN tunnel? System Components can't be loaded? What hardware do I need for a VPN?
Why doesn't my certificate show up in the "Local Certificate" list? Send us a message. Check out our Mail Designer Tutorial Videos. If you have any idea or request for next product versions - or just want to add your two cents, please enter your request here.
Please do not use this form for submitting your support inquiries or questions you will need any quick reply. Thank you! Your name. Your email address. I hereby acknowledge that this web form is only provided for non-binding inquiries and to obtain information. It can not be used for legal electronic communication with equinux AG or its subsidiary companies. This also applies to familiar email addresses of equinux AG and its subsidiary companies. I agree with the storage of my data according to the privacy policy.
This agreement can be revoked at any time. Where can I find my equinux ID? You created your equinux ID account when you purchased a license in our store or activated a retail box: You can find your equinux ID in your application.
The equinux ID is printed in the 'About' dialog, where you can find your version information see above. Order number. Please click here to write your message. Please include a detailed description of your issue or suggestion.
Submit message. Why are my newsletter images appearing blurry in my email? How is Mail Designer different with a trial license versus a purchased license? How can I add a background to my Mail Designer email template? Do you offer monthly Mail Designer plans? Is there a deadline for canceling my subscription if I wish to opt out? Is there a subscription model for Mail Designer? Will I get a partial refund if I decide I want to opt out of my subscription?
How do I copy and paste text, and make sure that the style is kept the same in Mail Designer ? How do I create a list in my Mail Designer email newsletter? How can I adjust the radius of text box corners in order to make its corners rounded in Mail Designer ?
How do I configure my own email account in Mail Designer ? Can my email recipients play videos directly within the Mail Designer email design if hosted by Dropbox?
Is there a way to create an entire email that is left justify with Mail Designer ? My Mail Designer email design looks perfect on my device; but when I send my test mails or preview the template on my email service provider, the text formatting of my email template becomes jumbled up. Is there a difference between the software you sell on your website and the version on the Mac App Store? I'm working with my team to collaborate for our email campaign.
How can I add a comment to an image area or a text area within my email design in Mail Designer ? How do I export my email design as a. Is Mail Designer a paid upgrade? How come when people forward my Mail Designer email templates, some of objects, including photos and text, are misaligned? How can I download more web fonts in Mail Designer ? How can I get early access to beta versions of Mail Designer ? Is there a way to sync my Mail Designer designs between multiple Macs?
Can I use multiple text styles within a text area in Mail Designer ? Can I import my email lists into Mail Designer ? With Mail Designer , is it possible to embed a video in an email that will play directly in the email? Is it possible to send emails that are created in Mail Designer via Outlook? Can columns be adjusted in Mail Designer ?
Can I use Mail Designer to make a section where customers can submit their information or feedback and send it back to me after I sent the email? How do I only send or export the desktop version in Mail Designer ? Can I send attachments with Mail Designer ? I use Filezilla or another FTP service. How can I make sure that my images work? Does Mail Designer Pro 3 support more recent macos versions?
Mail Designer is not displaying all of my fonts since I upgraded to the latest macOS. Where can I find my invoice for Mail Designer ? Importing designs and preferences from older Mail Designer versions. I can't purchase a subscription and I need to upgrade my software for the new macOS version. Can I continue using Mail Designer Pro 3? Will my existing templates continue to work and look good in Mail Designer ? How can I edit my background in Mail Designer ? My device is not being recognized, is it defective?
How do I access my backed up templates? Why am I receiving an error message when I try to send from my iCloud account? How to renew expired certificates. Can I use Mail Designer to create surveys? What is a two-factor authentication? How does two-factor authentication affect my Apple ID?
Error - "Unable to authenticate with the current session's credentials. I need to change something on my Mail Designer invoice. I forgot my password for my Mail Designer account. Does Mail Designer come with list management tools like to help manage opt-ins and opt-outs? How do I turn on automatic hyphenation in Mail Designer ? How do I redirect with Apple Mail? I need a layout block with a certain feature for Mail Designer , can I build it?
Is Mail Designer available for the iPad? What should I do before I try a beta version of Mail Designer ? Can I create newsletters with Mail Designer on my iPhone? Is Mail Designer available on the Android? Is there a free trial for Mail Designer ? Why are not all of my GIFs animating? Is there a way to have my layout blocks reserve somewhere, so I can just pick the relevant ones whenever I am designing a new email in Mail Designer ? How do I send the debug logs of Mail Designer ?
How do I migrate my designs on a second Mac if I already started Mail Designer without migrating the designs in the initial dialog? How do I add borders to my photos? Can I adjust the opacity of my photos with Mail Designer ? Is fast charging with tizi charging devices harmful to my smartphone battery? How do I add a Mailchimp Placeholder to my design which isn't on the list? How do I activate Mail Designer ?
Will all of my previous connections and settings be migrated when I upgrade? How do I perform a force quit on the Mac? How do I take a screenshot on the Mac? How can I cancel my subscription in the Mac App Store? How can I get cards for New Year's ?
I have lost my tizi Club card, how can I register my tizi product? Unrecognized charge from equinux. Why can't I assign myself an IP address that lies within the remote network? My iPhone is not charging when connected to tizi Schlitzohr. My pictures are not appearing in my email template, how do I fix this? How to set up a Mail Designer Team.
Why aren't my images showing up in MailChimp? How do I turn it off? I want to purchase a Small Business Plan. Using VPN Tracker in teams. Can I cross-upgrade my Mail Designer plan? Which features are available with which plans? How does the Testmail feature work? Is support included with VPN Tracker? I accidentally deleted Mail Designer from my Mac.
Where can I find help for the new Teamwork features in Mail Designer The HTML version of my design does not recognize my font changes.
I would like a refund of my purchase. Why does Mail Designer prompt me to sign in every time I want to use the app? I can't find my stationery packs in Mail Designer - can I still use them? Can my colleague with a Windows PC also give feedback on my design? Why do my test emails appear in my spam folder? My test email was not delivered to my inbox but I received a delivery confirmation. Where is it? What should I be aware of?
World Connect keeps crashing when I open it? Can I still use my Stationery Packs? Which Mac VPN client is the most reliable? What should I be aware of when I use text in an image area? Can I edit my newsletter text outside of Mail Designer if I want to change something? Can I create an email design with just image elements? Does VPN Tracker support 2-factor authentication? Does Mail Designer support sending via Apple Mail? Why should I use text styles in Mail Designer ?
Do you offer a spam testing service? Will Mail Designer check my email for errors before I send? My plan expired. Can I re-subscribe with my existing options? What are the different team roles and what do they mean? Why am I seeing the Mailchimp logo in my newsletter after I export? How can I keep track of the emails I have sent from Mail Designer via my email address? Account-based licensing. Why am I seeing Mailchimp campaigns with strange names like MailDesignerTemporary How to send us your Design file.
Can I import my designs from other providers into Mail Designer ? I'm getting an error message uploading to Mailchimp.
Mailchimp upload says API Key has been revoked. Why can I not send from my Gmail account? My GIF is acting differently following export or some frames are missing. Why should I set up a team for Mail Designer ?
My credit card payment was denied? How can I update the address or email address of my equinux ID? How can I embed images into my email? Why should I cross-upgrade from Small Business? What are Blend Modes?
How can I uninstall Mail Designer? Does Adobe style snap alignment work in Mail Designer ? VPN Tracker 9 can't sign in? I want to test Mail Designer , but can't use certain features in the demo. I have bought a personal license of VPN Tracker. Can I use this on multiple computers at the same time?
How many licenses do I need? I have an older license and a new license, why are the prices different? Which one should I choose? Why do I now see a different price after expiration? My Connections do not update from my Personal Safe after logging in on my Mac. I am working from home. What data does a TSR contain? Is the TSR encrypted?
How much does an Approval plan cost? Where can I purchase an Approval plan? How do I assign an Approval plan to a team member? Who can use Approval? Why does my team need Approval? How can I activate automatic renewals? My VPN Tracker plan expired. How can I renew it? Which devices can I connect to the tizi Flip Ultra cable?
I got a "Legacy System Extension" warning? I'm missing some configuration options, how can I see them all? How to connect to a company VPN. Join a VPN Tracker team. Is it possible to boot the VPN during start so that I would be able to log on my Mac using a network login from the connected network? How can I display an animated gif in high resolution for retina screens? Legacy Mail Designer versions - End of support. What is the difference between the Import password and the unlock password for the connection?
How to create an in-email link to a calendar event. As a reseller, is it possible to add an additional VPN Tracker license to an existing one? Why is my Mail Designer version no longer supported? I cannot edit a connection that was shared with me.
My design looks broken when I use certain email apps in dark mode. Is Mail Designer support still available during the Coronavirus crisis. Does Mail Designer offer sending services? Why am I getting an "Update error" message? How can I cancel my subscription. My L2TP connection is giving a socket error message. Where are my images hosted? Error message: "Could not install system components". What are VPN Shortcuts? Why aren't my image alt texts being displayed properly in Apple Mail?
Does Mail Designer work with macOS 12? Why isn't my GIF being displayed correctly in Outlook? How can I update my payment method? My credit card didn't work and my plan has expired.
How can I stop my plan from renewing? Why are some links in my design not showing up after export? How can I activate renewal for my plan? I added additional VPN Tracker licenses to my account and was charged more than the cost of the licenses? Can I consolidate licenses from two separate accounts? What is a purchasing account? Your old VPN app stopped working? Error: System Extension - app must be in Applications?
Images aren't showing up on macOS 11 Big Sur. Download warning in Safari? How can I use my email address for testmails with another account? Alternative to Shimo? Can I pay in USD? Set up a VPN connection on Mac. How can I update my email address? Can you use a VPN on a Mac? My regular AOL password isn't working when I set up my email account.
How can I change the default placeholder text? My email looks fine but images aren't being displayed properly via the Mailchimp view in browser link. How can I see the information Apple collects about me? How can I sort my VPN connections? How can I save a connection in my Personal Safe? My email design looks wrong after I upload it to Mailchimp. Connection Safe "could not be downloaded" error. My email account password is being rejected, but I'm sure it's right?
How to resolve Personal Safe Errors. How to end the Mac App Store demo. I can't send test emails anymore. Is there an educational discount available for Mail Designer ? I can't complete my order via credit card. Is my company's data safe with VPN Tracker ? Why am I experiencing formatting issues when I copy in text from another program? How to enter multiple networks for Traffic Control. Transferring VPN connections and shortcuts from your reseller account to your personal account.
Why am I receiving an error message when I try to send emails via my Gmail account? How many contacts can I send to via my own email account? When logging in, I get the error "License fetch failed". Why can't I see our TeamCloud connection? How secure is TeamCloud? How many connections can I save in TeamCloud? How much does TeamCloud cost?
What has changed with VPN Tracker editions? How many connections can I save in my Personal Safe? What do the different roles in my. What are TeamCloud Groups? How do I assign a team member a license?
My images aren't being displayed in the Mailchimp Preview Mode. TeamCloud is displaying an "unknown download error". I can't sign in — "Authorization failed". Mail is saying "unable to load remote content privately" after updating to iOS How to add Shopify liquid variables to a custom email template.
What is Corporate Branding and how can I set it up? How can I insert my email list into Mail Designer ? Does Mailchimp host my images when I export my template from Mail Designer ? What to do if "Shimo 5 can't be opened". Please select your product Most wanted. Send us a message. Check out our Mail Designer Tutorial Videos. If you have any idea or request for next product versions - or just want to add your two cents, please enter your request here.
Please do not use this form for submitting your support inquiries or questions you will need any quick reply. Thank you! Your name. Your email address. I hereby acknowledge that this web form is only provided for non-binding inquiries and to obtain information. It can not be used for legal electronic communication with equinux AG or its subsidiary companies.
This also applies to familiar email addresses of equinux AG and its subsidiary companies. Service Pack Manager is an automated security patch management tool. DriveCrypt Plus Pack DCPP is a Full disk encryption software which partially or fully encrypts your hard disk including the operating system, allowing pre-boot authentication. The User enters a password on computer start up, before the operating.
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Use of this site subject to Terms and Privacy Policy. System Requirements User Reviews. Screen Shot. Description Stationery Pack contains high quality stationeries that give emails in Leopard Mail more flair using prebuilt email templates for nearly every occasion: No matter if you want to invite colleagues, congratulate friends, send holiday greetings to your family, or just express your feelings, Stationery Pack provides templates that customize your email messages in a more personal way.
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